The LetDesk Blog

Compliance, AI, and the future of UK lettings.

Plain-English analysis for letting agents preparing for the Renters' Rights Act and the next decade of UK lettings.

The Renters' Rights Act
Compliance · 10 min read · April 2026

The Renters' Rights Act: what changes on May 1st and what it means for letting agents

The biggest reform to the UK private rental sector in a generation lands on May 1st. Here's what's actually in the Act, what your agency needs in place before the deadline, and the operational changes that will catch most agents off guard.

Read the full guide →
How much does a missed call cost a letting agency?
Operations · 8 min read · April 2026

How much does a missed call really cost a letting agency?

A handful of unanswered calls each week feels like a minor irritation. The maths tells a different story. We walk through the full cost — and why most agencies are dramatically underestimating it.

Read the full breakdown →
Coming soon
  • — Section 21 is gone. Here's what replaces it.
  • — AI vs outsourced call handling for letting agencies
  • — The five tenant calls that should never reach a human